The Wikipedia entry details a very important aspect of the chain of command:  “In general, military personnel give orders only to those directly below them in the chain of command and receive orders only from those directly above them.”. Chain of Command Defined The chain of command is the system used to ensure that each individual receives instructions for a particular task from ONLY ONE SUPERVISOR. a . Chain of Command for Systemic Problems When there are systemic problems such as bad conditions that impact many tenants in the development or bad conditions in the common areas, policies not being followed, or violation of the tenant participation regulations,1 you … This can lead to the formation of cliques and a lack of communication and collaboration between employees. The movement to Mission Command was a first step in a new direction; scrutinizing the stranglehold we have on the chain of command as primary organizing construct is the logical next step. The Chain of Responsibility design pattern is one of the twenty-three well-known GoF design patterns that describe common solutions to recurring design problems when designing flexible and reusable object-oriented software, that is, objects that are easier to implement, change, test, and reuse. I have understand your stuff previous to and you are just extremely fantastic. So, in the procurement example, if Jim’s boss wants to honor the chain of command and doesn’t want to hear about Jim’s unethical behavior, the buyer would have someone to turn to if an ombudsman was employed. so it wont look like your whining. A long chain of command can dull a company's ability to react and change. A long chain of command can dull a company's ability to react and change. Now, there’s a strong possibility that, if you’re reading this, you might be a leader in a chain of command structure. A procurement manager will not be communicating with a vice president of procurement. Charles Dominick, SPSM, SPSM2, SPSM3 is an internationally-recognized business expert, legendary procurement thought leader, award-winning entrepreneur, and provocative blogger. I can’t wait to read far more from you. The techniques can then be applied to real-life, complex requirements. A hierarchical structure can also introduce uncertainty as to where each manager and subordinate fits into the chain of command. The buyer requests a meeting with the director of Operational Procurement to discuss some “concerns within the department.”  The director of Operational Procurement refuses the meeting, saying “Jim is the manager of the Strategic Operational Procurement group. Procurement Training & Certification Starter Kit, Managers don’t get undermined by their superiors who might become involved in their responsibilities, often armed with incomplete knowledge of situations, Higher-level managers don’t get dragged into work that their lower-level managers should be doing or conflicts that they should be handling, Lower-ranked employees don’t receive mixed or conflicting messages by attempting to serve two superiors, A chain of command structure can create an environment of empowerment for middle managers, which can enable an organization to recruit more talented managers who generally don’t like to be micromanaged. An ombudsman is outside of the chain of command, but is available to employees to “(1) to work with individuals and groups in an organization to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns, and (2) to bring systemic concerns to the attention of the organization for resolution.”. All rights reserved. In addition, managers may spend most of their time dealing with administrative issues and micromanaging employees rather than actually contributing to the production of goods and services themselves. When you bury your head in the sand, you are well-positioned to be bitten in the ass. Paterno reported the incident to his superior in the chain of command, athletic director Timothy Curley. In organizations large enough to have multiple levels of management, a common practice is to establish a “chain of command.”  The origin of the chain of command concept is often attributed to the military, but is used extensively in business also. Each group has its own procurement manager. Frontline healthcare clinicians, who have witnessed poor performance by their peers or supervisors, may be hesitant to use this means of communication because of the fear of retaliation or uncertainty about its importance in patient outcome… Currently, only methods that are defined in regular classes can be wrapped. Right or wrong, that was the perception of many. The Operational Procurement team is split into two groups:  Strategic Operational Procurement and Tactical Operational Procurement. A fundamental change to military culture is the only answer to reducing sexual assault within the military. And perception can indeed be reality. If you think about it, honoring a chain of command without an ombudsman to whom an employee can report ethical violations is like a leader in that chain screaming “LA LA LA LA LA…I CAN’T HEAR YOU…YOU’RE TWO LEVELS BELOW ME ON THE CHAIN OF COMMAND…LA LA LA LA LA!”  That’s kind of dumb if you can be held accountable for behavior anywhere in the chain below you, isn’t it? Any concerns within the department should be discussed directly with Jim.”  The director is following the textbook process of the chain of command. The Disadvantages of Multipe Layers of Management, Hierarchical Structure Used in a Modern Organization, Disadvantages of a Line & Staff Organization Structure, The Effects of Bad Micromanagement in Work Environments, Web Books Publishing: Organizational Structure, Harvard Business Review: Telltale Signs of an Unhealthy Hierarchy, The Disadvantages of Decreasing Middle Management, Contrasting Various Types of Performance Evaluations, Privacy Notice/Your California Privacy Rights. Answer to Communication is kept open within the chain of command . Hamel maintains a blog focused on massive open online courses and computer programming. The concept of chain of command also implies that higher rank alone does not entitle a higher-ranking service member to give commands to anyone of lower rank. A chain of command provides proper avenues of communication. That’s a pretty tragic illustration of the problems with a pure chain of command structure. Unity of command b . By the way, five years after Paterno’s death, all three surviving members of the chain of command – including the de facto “commander-in-chief”, PSU President Graham Spanier – were sentenced to jail terms! While this firing enraged many fans of Paterno’s football work, there were also plenty of people who believed that Paterno failed his moral obligation to get Sandusky brought to immediate justice. The rules are fast paced, exciting and fun, using the unique command and control system which presents the player with the battlefield decisions made by his historical counterpart. Charles is also the co-author of the wildly popular, groundbreaking book, "The Procurement Game Plan: Winning Strategies & Techniques For Supply Management Professionals.". Seventy-four days after being fired, Joe Paterno died. The chain of command is used to issue orders (downward) and to ask for clarification and resolve problems (upward). The reporting of the incident continued to go up the chain of command but, inexplicably, didn’t result in timely law enforcement action. I actually like what you have acquired here, really like what you’re saying and the way in which you say it. Wonderful goods from you, man. Understanding why this happens can help leaders address underlying organizational problems. Well, let me share another disturbing, non-procurement example. People on different levels within a chain of command have unique responsibilities to fulfill, and individuals who sit low on a chain of command often have the least influence over organizational matters. Do you not utilize a chain of command structure and forgo all of the aforementioned benefits? The risk of refusing to hear about potential ethical problems – or the breaking of actual laws – is too great not to. And you should be, especially if you are higher up on the chain of command. When a commander wants a specific task accomplished, a subordinate is given an order that is A quick view of how the chain of command should be used to effectively and efficiently work. Synonyms for chain of command include pecking order, dominance, echelons, grouping, hierarchy, ladder, order, placing, position and ranking. A manufacturer has two procurement teams:  Raw Materials Procurement and Operational Procurement. The linear chain had its day when unity of command across a wide front necessitated a clear, unambiguous line of communication from top to bottom. So, what can you do? People don’t always understand the proper structure. It can also create many communication problems in your business. Urgent message: A chain of command exists in most organizations to assure efficient and accurate communication, orderly and organized business operations, and proper allocation of time and resources. The ability to react quickly to opportunities, threats and problems that arise can help a business maximize profits. Imagine if every employee just arbitrarily decided who to contact when change is needed. Reporting directly to the vice presidents of procurement would be procurement directors. The chain of command actually promotes change by raising concerns in an orderly fashion. And, if you don’t have an ombudsman, maybe you should have an open door policy – with appropriate guidelines for usage – for employees two or more levels down. Here are two very specific and strongly-worded ideas that I want you to remember: In situations that lend themselves to potential unethical behavior – like procurement – having an ombudsman is a necessity. Proponents of the chain of command structure in business see these benefits: Those are certainly valuable benefits. The CEO makes decisions, which are passed down through a chain of command, and everyone in the organization is lockstep in line with those decisions, doing exactly what they’re told without the freedom to make judgment calls of their own or offer feedback. When unethical behavior occurs between two people under you in the chain of command, you are either aligned with good or aligned with evil. When you augment form classes, only root-level methods can be wrapped. A chain of command in your business can provide an orderly system for supervising employees at various levels. Using the chain of command to block yourself from hearing about unethical behavior aligns you with evil by default. Though Paterno did not participate in the molestation of children, his textbook following of the chain of command led many in the public to conclude that Jerry Sundusky’s values were Joe Paterno’s values. They perceived Paterno as a, well, slimeball. According to Kelchner (2013), “An established chain of command creates efficiency when reporting problems or communicating with workers. … Gregory Hamel has been a writer since September 2008 and has also authored three novels. The chief procurement officer (CPO) would assume the role of “commander-in-chief.”  Reporting directly to the CPO would be vice presidents of procurement. Find more similar words at wordhippo.com! On the other hand, when directions are passed down through several levels of management, the directions might change due to different interpretations made by each manager. scalar chain d . Chain of command thinking originated in an industrial age when work involved more rote activities, less information, and communication options were limited, Decision making and authority were clearly placed in the hands of a few individuals at or near the top of an organization chart. A chain of command is important for forming an organizational system, establishing figures of authority in various environments and simplifying decision making. In the PSU example, well, hopefully an ombudsman would have gotten the police involved and the abuse put to a stop immediately sparing the tragedies endured by so many victims. But are these points mere “opinions of Charles” or should they be embraced as a standard way of thinking? This is actually a terrific website. One particular incident way back in 2001/2002 was witnessed by a subordinate of Paterno’s, who reported the incident to his immediate superior in the chain of command, Paterno. Within the project or team unit, decision making can occur faster than in a line-and-staff structure, but probably not as quickly as in a line structure[05]. This shows that higher-level leaders in the chain of command – right up to the commander-in-chief – can be held accountable for behavior in the chain of command, even if it is many levels below them. Additionally, all of Jim’s employees regard him as a “monster.”  He berates them for no good reason and takes every opportunity to intimidate them. When unethical behavior occurs between two people under you in the chain of command, you are either aligned with good or aligned with evil. This point is particularly true in business functions where ethical behavior is a higher concern, like procurement. In November 2011, one of Paterno’s subordinates – assistant coach, Jerry Sandusky – was indicted on 52 counts of child molestation. You can't wrap methods that are defined in nested classes. 1. A company with a long chain of command tends to consist of many relatively small, specialized work groups who all have different supervisors and higher-level managers. 2. In the more traditional command and control structure, all of the decisions in an organization are made at the top. Everyone was too concerned with honoring the chain of command structure to actually do the right thing. So, let’s take a look at what the chain of command would look like in a mid-sized procurement department. According to Wikipedia, a chain of command is “the line of authority and responsibility along which orders are passed within a military unit.”  The chain of command begins with the highest-ranking official – often known as the “commander-in-chief.”  The commander-in-chief will have subordinates, who are superiors to their subordinates, who are superiors to their subordinates, and so on. To each Navy member for solving work-related problems this point is particularly true in business these! Arbitrarily decided who to contact when change is needed are well-positioned to be bitten in the sand, are! 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